We have a firm commitment to privacy. You should know that Apexweb gathers data only from registered users; we do not gather and store information about visitors to the site. The following discloses the information gathering and dissemination practices for Apexweb.
IP Address and Cookies
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information. Our site uses cookies to keep track of your orders. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.
Personal Information
Some of the content you may access on this site is protected by copyright law. In order to be granted permission to use this copyrighted material, you must submit accurate, current, and true information about yourself and your intended use of the material. When you register and when you place an order for certain items, we ask you to give us the following Personally Identifiable Information:
• contact information (such as name and email address)
• unique identifiers (such as an Apexweb account number or administration username)
• and financial information (such as an account or credit card number)
You have the option to enter your personal information once, or enter it each time you return to the site to make another selection.
We will also maintain records of your transactions with the Apexweb system, including
• records of product and services you purchased
• records of your use of the Apexweb web site
We use your personal information in the following ways:
• to process your order or requests
• to process your payment
• to send your order to you
• to get in touch with you when such contact is necessary and is related to the purposes of the Apexweb system
• unique identifiers are used to verify your identity and as account numbers in our record system.
• financial information that is collected is used to bill you for product and service purchases
• to monitor the use of our system and look for ways to improve our services
We may disclose your contact information to others as follows:
• The Apexweb system provides its users with the ability to obtain software and content licenses from publishers. Each publisher may require that Apexweb disclose to it the names and other identifying information of the users to whom the publisher’s rights or permissions have been granted. Apexweb does not control the use of such information by publishers.
• Apexweb will disclose such information when required to do so by law or as requested by government or law enforcement authorities
Change/Modify Your Information
To modify information you previously provided, log onto Apexweb, enter your password, and edit your registration information as needed.
Security
We recognize that security has become a critical issue for Internet users. Apexweb takes precautions to protect the integrity of your information and to avoid loss, theft, misuse or alteration. Apexweb uses industry-standard, commercially available technology, such as firewalls and SSL (Secure Socket Layer) Encryption, to protect your registration and online transaction information. To check the security of your connection, look at the upper right-hand corner of your browser window after accessing the server. If you see a closed lock then your information will be encrypted as it is transmitted.
Public Forums
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose any personal information.
Children's Guidelines
Apexweb will NOT knowingly:
a) collect online contact information from anyone under the age of 13 without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity.
b) collect personally identifiable offline contact information from anyone under the age of 13 without prior parental consent.
c) distribute to third parties any personally identifiable information from anyone under the age of 13 without prior parental consent.
d) give anyone under the age of 13 the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent within the children’s educational section of the web site.
e) entice by the prospect of a special game, prize or other activity, anyone under the age of 13 to divulge more information than is needed to participate in the activity.
Links
This site contains links to other sites. Apexweb is not responsible for the privacy practices or the content of such Web sites.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Mr B Dorey
Apexweb
8 Richmond Road
Swanage
Dorset
BH19 2PZ
Tel: 01929 421070
Complaints Procedure
The policy of Apexweb is to deal with any customer complaints fairly and quickly. To achieve this aim we have implemented the following procedures within our business:
1. All complaints are recorded in writing in the company complaints record file which will include details about the date when the complaint was received, the action required to address and resolve the complaint and the date when the action will be completed and any additional relevant documentation.
2. Any complaint will be acknowledged in writing to the complainant confirming that the complaint is being addressed in accordance with our complaints policy.
3. We undertake to investigate any complaint properly and fairly.
4. We will respond to all complaints within a period of two working days.
5. Where we find that any work is required or action needed to resolve your complaint, then the work or action will be undertaken within the agreed timeframe.
How to make a complaint:
If you have a query or a problem with any Apexweb service or product we want to resolve it promptly and effectively. Please follow the steps below:
1. Write with details of your complaint to:
Apexweb
8 Richmond Road
Swanage
Dorset
BH19 2PZ
2. An Apexweb member of staff will look for an appropriate solution and will inform you of how long it will take for the complaint to be investigated and resolved.
Information relating to your complaint and the resolution reached will be entered into the Apexweb Xtranet online management system, which will be updated with details the of actions taken to resolve your complaint related to your project or service.